Shipping

Shipping

Shipping is *FREE on all orders over $300 to customers within mainland Australia. This excludes some Heavy, Fragile and Oversize goods such Solar Panels, Heavy AGM batteries and select products. 

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Want to know about our Returns Policy? Read more here.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at support@hbplus.com.au

International Orders:

Please be aware that we are not currently accepting international orders

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to support@offgriddirect.com.au, then visit our Returns page and lodge your return claim online.